Guest Terms and conditions
You are requesting a reservation. A reservation is not confirmed until the deposit is processed and a confirmation has been sent.
Online availability is accurate to the best of our ability 11 months into the future. This allows us to ensure that our guests have the first opportunity to re-book their stay with us the following year if desired.
We accept cash, checks, PayPal Visa, Mastercard, Discover, and American Express.
Stays require a deposit for 30% of the total rental cost.
Your credit card will be charged upon confirmation of the reservation
Reservation confirmation will be sent to you via email once the deposit is received.
Check-in is 3:00 pm. Check-out is 9:00 am.
Pets are allowed with a $15/day cleaning fee.
Day Guests- Even though our lodge is open to the public we try very hard to keep the swimming area and grounds for guests only. If you have invited someone to visit the resort for the day we need to know they are coming and how long they will be staying. There is a fee for day guests of $10/person. This does not include a brief visit from someone that stops in to say hi.
Towels, soap and toiletries are not supplied with cabin rentals. Blankets, pillows, and bed linens are provided.
Cancellation Policy (applies to ALL cancellation reasons, including, but not limited to, weather or family illness): Any cancellation made within 90 days before arrival results in forfeiture of 100% deposit. Cancellations made for peak-season stays will not be refunded unless we can rebook the cabin for those days. Any cancellation that is refundable will be charged a $100 cancellation fee per unit cancelled, unless the deposit is applied to a future reservation at Virgin Timber Resort at the time of cancellation.
Please confirm the accuracy of your reservation. You are responsible for all of the nights and rentals included in the reservation, even in the event of early departure.
Guest agrees to settle all charges incurred during stay prior to check-out on the confirmed check-out date and time. Any unsettled charges after check out will be charged to the card on file with a 3% processing fee. Number of guests has been listed and if any additional guests are expected they will come to the office to register and settle any additional charges.
Guest is responsible for any damages to cabins rented over and above normal wear and tear. Guests will alert the office to any breakage or non-working equipment in the cabin, boat/motor rentals or equipment on the property. Guest will be responsible for any loss or breakage of non-motorized boats/accessories available for use while a guest at the resort. I understand that there may be a $75 cleaning fee for cabins left excessively messy.(i.e. dishes not done, fridge not emptied, trash not put into containers and bags provided.
cabin Policies
For the sake of our septic systems, please use only the toilet tissue provided. That is the only thing that may be flushed, all else needs to go in the trash.
Please leave your cabin the way you found it. We do not require that you “clean” it but please wash and put away your dishes, use trash cans and give the floor a quick sweep. Report all damage or breakage. A $75 cleaning fee will be added to your bill for cabins left in poor condition or for unreported damages.
Keep in mind that the resort was built in the 1920s and even though we are continually upgrading and maintaining, it is still a rustic northwoods retreat. We do not refund due to weather conditions or other elements indigenous to the northwoods. If something malfunctions in your cabin we ask that you let us know as soon as you can so we may have the opportunity to repair or rectify the situation promptly. Fees will not be refunded simply because you do not “like your cabin” or if you have unreasonable expectations of the up north vacation.
Wisconsin state law prohibits smoking in lodging facilities, bars and restaurants.
Pet policy
Dogs must always be on a leash and under your control.
Dogs must not be left alone in your cabin, unless protected by a portable kennel.
Dogs must not be tied to trees near your cabin or anywhere on the property to bark or frighten passers-by.
Cabins must be left free of dog hair. This includes furniture, carpets and bed linens. If you know your dog will not stay off the furniture please bring something to cover it.
All dog litter must be cleaned up and disposed of properly. Please walk your dog away from the cabins in the woods and no dogs allowed on the beach or in the "kiddy pool".
If your dog is a "barker" we will kindly ask that you make other arrangements for his/her care before coming to Virgin Timber Resort.
In addition to cats, other household pets (birds/exotics) are not allowed.
Pet charge is $15/day, $75/week. A credit card will also be required in case excessive cleaning or damage is discovered after your departure.
Local kennel information available upon request.
Guests are advised to be adequately insured, vigilant and take reasonable care over their property generally and especially in spaces accessible to the public as CELT Holdings and Virgin Timber Resort are not responsible for theft, loss or damage caused by third parties outside their control.
For the avoidance of doubt, Virgin Timber Resort and/or CELT holdings do not accept any liability for theft, loss or damage caused to any vehicle or its contents whilst parked at the resort and as such any vehicles and contents are left entirely at the Guest’s risk.
Food served at the Virgin Timber Lakeside Lodge may contain specific allergens. In compliance with applicable food laws and regulations (including, without limitation, food labeling requirements), Virgin Timber Lakeside Lodge will provide specific allergen information regarding food it serves upon request and, with reasonable prior notice, use reasonable endeavours to adjust such food to accommodate particular dietary requirements requested by the Guest. It is the Guest’s responsibility to notify the resort of any dietary requirements and, subject to applicable law, any food served by the resort is consumed at the Guest’s own risk.
A $250 fee shall be charged for smoking in guest rooms as this is not permitted
Losses and Liabilities: Guests must report any loss of or damage to their property, immediately upon discovery to the resorts staff.
In no event shall Virgin Timber Resort and CELT Holdings be liable for any loss of profit, revenue, anticipated saving, business opportunity, goodwill, corruption of data, damage resulting from third party claims or indirect or consequential losses. The Guest agrees the booking charges reflect that the risk of such loss lies with the Guest which is fair, reasonable and proportionate given the charges billed.
Guests shall not enter areas of the resort which are indicated as being closed to the public. The hotel shall not be responsible for death, personal injury or loss or damage to property suffered by a guest in such areas.
The resort shall not be liable to a guest for any loss or damage to property caused by the misconduct or negligence of a guest or an Act of God, or where the guest remains in exclusive charge of the property concerned.
The resort shall not be liable for any failure or delay in performing any of its obligations under these Terms and Conditions if the failure or delay was due to any cause beyond its reasonable control, including ( without limitation ) war or threat of war, civil or political action or disturbance, riot, natural disaster, fire, epidemic, bad weather, terrorist activity ( threatened or actual ), military activity, governmental or regulatory action, industrial dispute, act of God, failure of power or machinery, failure of or interruption in externally provided services and utilities, and all similar events outside the resort’s control.
The resort is not liable for any loss or damage caused to a guest or guests property/vehicle, unless caused by the resort's willful misconduct.
Guests will be liable for any loss, damage or personal injury they may cause at the Resort.